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At GET JUNK'D, we aim to dispatch all orders within **1 business day (Monday to Friday)** of receiving your order.
Orders placed on Friday, over the weekend or on a public holiday will be processed on the next working day.
Please note that customised orders may require additional processing time.
Once your order is dispatched, you will receive a tracking number to follow your shipment.
2. How long does delivery take?
Once dispatched, orders generally take **3–5 business days** to be delivered, depending on the delivery location and logistics partner.
Please note that delivery timelines are estimates and may occasionally be affected by unforeseen circumstances or delays with the logistics partner.
3.Through which carriers do you ship?
We work with trusted logistics partners, including Blue Dart, Delhivery, Shiprocket and other delivery partners, depending on the delivery location and serviceability.
All eligible orders include free shipping. Any applicable COD charges will be communicated at checkout.
Once your order is dispatched, you will receive tracking details to follow its journey.
4. Can I have my jewellery delivered urgently?
We currently do not offer expedited, express or priority shipping.
All orders are processed and dispatched according to our standard shipping timelines. While we understand that you may need your jewellery by a specific date, we cannot guarantee delivery by a particular date or accommodate requests for urgent delivery.
We recommend placing your order well in advance of any special occasion.
5. Do you ship internationally?
Currently, GET JUNK'D ships only within India. We hope to bring our jewellery to customers across the world in the future!
6. Will someone call me before delivering the shipment?
Delivery calls and notifications are managed by our third-party logistics partners. While we cannot guarantee that the delivery executive will call before attempting delivery, you may receive SMS or email notifications as your shipment progresses.
We also follow up with our logistics partners to help ensure that your order is delivered smoothly.
Please ensure that your phone is reachable and someone is available at the delivery address to receive the parcel.
If you face any issues with your delivery, please reach out to us through WhatsApp. Please note that our WhatsApp number is strictly for messages only. We do not accept customer calls. You may send us text messages or voice notes, and our team will be happy to assist.
7. Why has my order not reached me?
We understand how frustrating it can be when an order takes longer than expected to arrive.
At GET JUNK'D, we aim to dispatch all orders within 1 business day (Monday to Friday). Once dispatched, orders generally take 3–5 business days to be delivered.
However, unforeseen circumstances may occasionally cause delays. Some common reasons include:
- High shipment volumes with the logistics partner.
- Incorrect or incomplete delivery addresses.
- The delivery executive being unable to reach the customer.
- The customer being unavailable at the delivery address.
- Operational delays with the logistics partner.
If your order hasn't arrived within the expected delivery period, please contact us through WhatsApp. We will coordinate with our logistics partner and assist you with the necessary updates.
Customer Support: WhatsApp messages and voice notes only. Calls are not accepted.
