FAQs

Looking For A Little Help? We Got You!

Answers to our most frequently asked questions are in this section but feel free to reach out if you need any information about products or your order. We appreciate your loyalty and remain committed to maintaining your happiness.

The Get Junk'd team is available Monday – Friday from 10 am – 6 pm on 9967401238 or via email at support@getjunkd.in

Shipping & Handling

  1. When will my order ship?
    When you place an order on GET JUNK'D, we promise to ship out your item(s) within 1 business day, Monday through Friday. This means that within one business day of your online purchase, you can be assured that your package is handed over to the logistics provider for prompt delivery.  A customized order however may take longer.

    All orders include a tracking number so that you can go online and follow the journey of your package. 

    Note: Our offices are closed on the weekend, so any orders placed on Friday will be shipped out first thing on Monday.
     

    If you'd like to request a specific delivery time within Mumbai, please email us at support@getjunkd.in or call/whatsapp us at 9967401238. Once an order is shipped, we will unfortunately not be able to make any changes to your order.

  2. Through what carrier do you ship?

    We use FedEx, Bluedart, Delhivery, Ecom Express, and Speedpost for all pincodes and shipping is free for orders above INR 500. You will be notified when your order ships from our warehouse along with a Tracking Number.

    You will also be notified when your parcel is out for delivery in your local area. Please click here to track your shipment using tracking number or your order number.

  3. Do you ship internationally?

    No, we currently ship only within India. But hey we are getting there sooner than you think!

  4. Will someone call me before delivering the shipment?

While we cannot provide any guarantees on behalf of third party logistics firms, we will send you an email and/or SMS when your parcel is out for delivery in your local area. We will also constantly follow up on your behalf with the logistics firms towards ensuring that your item is delivered to you at the earliest. Please don't hesitate to contact us if you are facing any issues with the receipt of your parcel.

5. Why has my order not reached me?
Don’t flip out yet - talk to us first!
We know how frustrating it is to order something online and not have it delivered on time. That is why we work hard to get your order fulfilled as soon as possible by shipping it out the very next business day. However, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately. The delay may also be due to the following reasons:
- A huge load with our logistics provider 
- A wrong / incomplete address
- The delivery boy could not reach your phone
- The customer was unavailable at the delivery address.

Hence if your package doesn’t arrive during the estimated time period, please contact us immediately at support@getjunkd.in or call/whatsapp us at 9967401238

5. Can I have my jewels rushed?
If you need your jewels by a specific date, we will do our very best to accommodate your needs. We do offer next day shipping within Mumbai. However, we cannot guarantee rushed shipments. Please contact us at support@getjunkd.in or call/whatsapp us at 9967401238 before placing an order if you have a deadline to meet.

 

    Returns, Cancellations and Exchange

    1. I'd like to return something I bought. What's the procedure?

      No worries at all! We are happy to offer a return option on your first purchase with us. The only exception is for customized pieces or SALE items, which unfortunately are final sale only. Please allow 5-7 days from the time the return package gets delivered to us to process your refund.  

      We have a 100% Refund Policy and a process that is easy and fast.

      The refund would be in the form of store credits (which can be availed anytime) for unused and unworn items that still have the tag attached. This will be verified by our quality team post which refund will be processed. 

      As an alternative, you can also opt for cash refund. However, in this case, shipping charges are NOT refundable because they are charged on behalf of a 3rd party courier company. This will be a flat charge of Rs 199. 

      Please email us at support@getjunkd.in or call/whatsapp us at 9967401238 for pick-up instructions. Please keep the parcel packed and ready and address all returns to:

      Exquisite Solutionz, A/12 | 205 | Second Floor | Yogi Nagar | Borivali West | Mumbai- 400091

    2. I'd like to cancel something I'd bought: We can only accept requests for cancellations before an order is dispatched. Once an order is dispatched and you would like to cancel it, please call/whatsapp us at 9967401238 or email us at support@getjunkd.in. We will try to stop the delivery then, despite which there could be a delivery attempt from our logistics provider.

    3. Can I exchange an item with another one on your website?

      Yes, Ofcourse! You may exchange an item once it is in your order history. Please email us at support@getjunkd.in or whatsapp/call us at 9967401238.

    4. How will I know if you've received my return package?

      Once you send us your parcel, please allow for two weeks for your package to arrive and for us to process your refund.

    5. I want something that's sold out! What should I do?

      You can simply Whatsapp us an image of the product with your contact details. If we're able to restock that item, you'll be sure to get a call or email from us!

      RETURN PROCESS:

      Simply follow below steps to initiate a return :-

      1) Send an e-mail to support@getjunkd.in mentioning your order number and reason for return 

      2) Mention choice of refund type - Store credits or Cash refund. 
      No shipping charges are deducted in store credits. But incase of cash refund, Rs 199 will be deducted as shipping charges. 

      3) Our team will acknowledge the return request within 24 hours. Please note this request has to be raised within 3 days of product delivery 

      4) On confirming your request, we will initiate a pick up from your address. Please ensure the product is unused, proper condition and packaged properly in a strong box along with a bubble wrap. 

      4) Our team will inspect the product once it reaches our warehouse. Post approval, refund will be credited back in 1-2 days. 

      5) Note that GET JUNK'D will not be responsible for any damage during transit and customers will not be eligible for refund in such unforeseen circumstances. Strongly advise customers to use a robust packaging at the time of return. 

      For any questions or help, do to reach out at our email  support@getjunkd.in

    Payment and Billing

    1. What modes of payment do you accept?

      We accept Debit and Credit Cards for Visa/MasterCard/AMEX, NetBanking, UPI, Tez, and Cash On Delivery.

      For customized orders, we take a Rs.100 Advance (non-refundable) in advance through Debit and Credit Cards for Visa/MasterCard/AMEX, NetBanking, UPI and the balance on approval of the image shared post designing.

    GJ Rewards

    1. What are GJ Reward points?

      GJ Reward points are our way of saying a big thank you for being a loyal customer and shopping with us! For every Re 1 spent, you earn 1 point. To redeem your points, spend 10 points to get 1 Re off (Eg: Say you place your first order for Rs. 1000. You will earn 1000 points.

    2. How do I apply GJ Reward Points?

      To apply GJ Reward points to your order, you will first need to log in. Once logged in and ready to checkout, you can apply your GJ Reward Points at the payment step.

    3. Can I club a discount and GJ Reward Point together?

      Yes you certainly can! For example, if you have Rs. 2000 of sparkle in your bag and you apply 2500 points (that’s Rs. 250) to that order, your subtotal would then be Rs. 1750. You can then apply a 15% promo code to your new subtotal, and receive an addition Rs. 262 off your order (15% off Rs. 1750).

      Hence you end up paying Rs. 1487 for an item that is valued at Rs. 2000! Is that a great deal or what?

    4. Is there a limit to how many GJ Reward Points can be used for an order?

      Yes. You can redeem a maximum of 2500 points or Rs. 250 per order.

    5. When will the points reflect in my account?

      Your points will reflect in your account 15 days after your order is received by you.

    6. What happens to my GJ Reward Points when I make a return?

      If you return an order, the GJ Reward points earned on that order will be deducted from your account

    7. Are my GJ Reward Points transferrable or exchangable for hard cash?

      The GJ Reward points are not transferable to any other user and neither can they be exchanged for hard cash.

    8. Can my GJ Reward Points be applied on the shipping charges?

      Sorry,the GJ Reward points are not applicable on shipping charges.

       

      BASICS

      1. Do you provide gift wrapping?
      Yes; we offer two different kinds of gift wrapping for purchase! You can find these options at the links below:

      2. Do you have a storefront?
      While we do not have a storefront, we do have recently collaborated with a Mumbai based Designer Boutique to carry some of out product lines. You may visit us here:
      Sneha Parekh Designs
      Shop no 1 Dwarkesh Park bldg A1,
      opp HDFC bank, Saibaba Nagar,
      Borivali West, Mumbai,
      Maharashtra 400092
      Feel free to call us on 9967401238 before dropping by incase you need a particular design and we will have it delivered for you. :)

      3. Do you take phone orders?
      While we love putting a voice to a name, we always recommend placing your order directly online to ensure accuracy and the ability to make quick and easy updates.However if you still want us to go head and place your order for you, feel free to Whatsapp us the designs with your address details on 9967401238 and we would love to place the order for you..

       4. Do you ever have promotions or sales, especially on any of the collections?
      We work diligently to ensure that quality and pricing are the absolute best for our customers; therefore, we rarely offer promotions on collection pieces. Make sure to subscribe to our newsletter for exclusive offers that are sent out throughout the year and to sign up for our loyalty program, , to earn credits and rewards. Also, if you’re shopping on a budget, check out our Final Farewell page! 

      5. Do you wholesale your jewellery?
      Yes we do! to know more contact us on 9967401238 or email us on 9967401238

       

      QUALITY

      1. What is Get Junk'd Jewelry made of? 
      Most times when it comes to fashion jewellery, you have a lots of issues pertaining to the quality and online shopping for artificial jewellery may not always be a smooth experience. But, fret not; as Get Junk'd gives most importance to quality be it onyx crystal, resin, metal, stone or bead jewellery. With new jewellery designs which are made from the highest quality products; we believe in giving our customers the best.

      2. How Online Jewellery Shopping at Get Junk'd is Convenient and Hassle-free?
      The entire experience while you shop at Get Junk'd is seamless. Be it deciding on your necklace, bracelet and ring, the sizes or colours. Also browsing through a certain jewellery category is made easy with occasion and price filters which help you in buying as per your wish. Our cart seamlessly blends into the checkout process and lets you choose the mode of payment as per your convenience.

      WE MAKE OUR JEWELLERY WITH A LOT OF PASSION AND EVERY PIECE IS FIRST DESIGNED BY OUR FOUNDERS, SO YOUR ENSURED OF WEARING ORIGINALS!! ALWAYS!!